Shipping & Return Policy

In-Store Pick Up

In-store pickup is available for all items, including bikes.  (Use the "In-stock" filter to see items from our store inventory)

Most orders will be ready within 2 business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Bikes will require additional processing time for assembly. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

When you order is ready for pick up, you will be notfied via out text messageing app.

Returns

New, unused parts, accessories, and apparel are accepted for return or exchange within 14-days of purchase. 

All bicycles sales are considered final unless otherwise noted.

Please contact us via email or text msg if you discover an error or problem with something you purchased from Pearland Bicycles.

We ask that all returns be in new resalable condition and include original undamaged packaging and documentation.

Carefully inspect items you purchase before removing any labels, tags, or discarding the original packaging.

Returns must have a return authorization (RMA) number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by email.

Ship returns via a trackable method with proof of signature such as Fedex or UPS Ground, or insured US Postal Priority Mail (we do not accept CODs). 

Merchandise returned that appears used or installed  will be refused. (Labor fees are not refundable, i.e., custom built wheels.)

Prices and Information

We make every effort to maintain current, accurate prices in our online catalog, and we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Prices are subject to change with little or no advance notice.  Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Pearland Bicycles LLC reserves the right to cancel order(s) due to pricing errors,  product availability, and/ or suspected fraud.